Frequently asked questions

Upload a photo of your pet, choose Head or Full Body, and we'll turn it into a Modern portrait on the background and frame you pick. You'll see a free preview before anything is printed.

A clear, well-lit photo where your pet is facing the camera works best. For Head portraits, get close so their face fills the frame; for Full Body, make sure their whole shape — head to paws — is visible.

Yes. The portrait preview you choose is what we prepare for print — same crop, background, and frame.

Use a clear, bright photo with your pet in focus. For Head portraits, keep the face, ears, and chin inside the crop; for Full Body, keep the whole pet visible from head to paws. Avoid tiny crops, heavy filters, or blurry motion shots.

Every portrait is available in 8×10", 12×16", and 18×24", framed in solid oak with corners mitered at a clean 45°. Choose from four finishes — Natural, White, Walnut, or Black Oak.

Each portrait features one pet. If you have more than one, create a separate portrait for each — they look great hung together.

No. You can upload, preview, and check out as a guest. Creating an account just makes it easier to reorder later.

Allow 2–3 business days for printing and framing, plus 3–7 business days for shipping within the United States. See Shipping & returns for details.

Getting the likeness right is the whole point. If it doesn't truly look like your pet, tell us what's off and we'll remake it free — and if the remake still isn't right, we'll refund you in full. Damaged or misprinted orders get a free replacement too. If anything is genuinely wrong, we'll always make it right. See Shipping & returns for our satisfaction guarantee.